Frequently Asked Questions

1. How can I place an order?

Simply browse our products, add your chosen items to the basket, and proceed to checkout. The process is quick, secure, and straightforward.

2. What payment methods do you accept?

We accept all major UK payment methods including Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Klarna, Clearpay, Shop Pay, Discover, and Diners Club — all securely available at checkout.

3. When will my order be dispatched?

Orders are usually processed and dispatched within 1–2 business days. You will receive an email confirmation once your order has been shipped.

4. How can I track my order?

As soon as you place your order and it is confirmed, we will send you an email containing your tracking details along with your tracking number.

5. Do you offer returns or exchanges?

Yes. If your item arrives faulty, damaged, or not as described, please contact us within 14 days. We will be happy to assist you with a replacement or refund.

6. My item hasn’t arrived — what should I do?

First, check your tracking information. If your order appears delayed or you are unable to locate your parcel, feel free to contact our support team for further assistance.

7. How can I contact customer support?

You can reach us through our Contact Us page. We’re always here to help.

8. Are your products tested for quality?

Yes, all our accessories are quality-checked to ensure durability, performance, and reliability before being added to our collection.