Privacy Policy

At EOC Supplies, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We collect certain information to provide you with a better shopping experience, including:

  • Personal details such as name, address, email, and phone number.
  • Payment information (securely processed by third-party payment providers — we never store card details).
  • Order information including products purchased and delivery details.
  • Device information such as IP address, browser type, and cookies for analytics and security.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and tracking updates
  • Improve our website and customer service
  • Prevent fraud and enhance security
  • Provide customer support

3. Sharing Your Information

We only share your information with trusted third-party services that help us operate our store, such as:

  • Payment processors (e.g., PayPal, Shopify Payments)
  • Shipping and courier partners
  • Email and customer support tools
  • Analytics services (e.g., Shopify analytics)

Your information is never sold or shared for advertising by third parties.

4. Cookies

Our website uses cookies to improve functionality, personalise your experience, and analyse website traffic. You can disable cookies in your browser settings if you prefer.

5. Data Security

We use secure systems and encryption to protect your personal data. All payments are processed through secure, PCI-compliant platforms.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold
  • Request corrections to incorrect information
  • Request deletion of your data (where legally possible)
  • Withdraw consent for marketing emails at any time

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, feel free to contact us through our Contact Us page.